IT Support Specialist
Cloud & Systems Administration
Resolves technical issues for hardware and software users.
Roadmap
Step 1
Learn Database Fundamentals
Understand relational and non-relational databases.
Step 2
Master SQL
Write complex queries and optimize them.
Step 3
Practice Backup and Recovery
Ensure data availability and disaster recovery plans.
Step 4
Implement Security Measures
Manage access control and encryption.
Step 5
Monitor Database Performance
Use tools to optimize database efficiency.
Recommended Certificates
CompTIA IT Fundamentals+
Offered by CompTIA
Entry-level IT support certificate.
Skills: IT Basics, Troubleshooting
HDI Support Center Analyst
Offered by HDI
Certification for IT support helpdesk.
Skills: Helpdesk, Communication
Microsoft 365 Certified: Modern Desktop Administrator
Offered by Microsoft
Certification for IT support admins.
Skills: Windows, Office 365